Testing For Software Problems On Mac

  1. Jan 21, 2011  Apple provides several free Mac utilities in the OS. Apple Hardware Test (AHT) is included with every new Mac. The AHT boot CD bypasses your operating system and tests basic hardware such as your hard drive, memory, processing, and video. The tests are very basic and a passing grade doesn’t always mean all is well.
  2. Jan 16, 2020  Your Mac can use Wireless Diagnostics to perform additional analysis. Quit any apps that are open, and connect to your Wi-Fi network, if possible. Press and hold Option (Alt) ⌥ key, then choose Open Wireless Diagnostics from the Wi-Fi status menu.
  3. Software for Mac GoodSync for WD. Install WD Discovery for Mac. WD Drive Utilities for Mac. WD Security for Mac. Product Firmware Product. If your product is not listed above, please visit the product page.

Apr 08, 2014  The first option for testing your drive is to check its SMART (Self-Monitoring, Analysis, and Reporting Technology) status, which is a series of. Hay day app for pc. Disk Utility is the first program you should fire up if you suspect disk errors or permission issues, but if that fails to identify the problem or you can't even get your Mac to boot up into the.

Testing For Software Problems On Mac Windows 10

If you've followed the steps to connect your Mac to a Wi-Fi network, but the connection to your network or the Internet isn't reliable, the steps in this article might help.

Testing For Software Problems On Mac Download

Check for Wi-Fi recommendations

When your Mac tries to connect to a Wi-Fi network, it checks for issues that affect its ability to create a fast, stable, and secure connection. If an issue is detected, the Wi-Fi status menu in the menu bar shows a new item: Wi-Fi Recommendations. Choose it to see recommended solutions.

Wi-Fi recommendations are available in macOS Sierra or later.

Analyze your wireless environment

Your Mac can use Wireless Diagnostics to perform additional analysis.

  1. Quit any apps that are open, and connect to your Wi-Fi network, if possible.
  2. Press and hold Option (Alt) ⌥ key, then choose Open Wireless Diagnostics from the Wi-Fi status menu .
  3. Enter your administrator name and password when prompted.

Wireless Diagnostics begins analyzing your wireless environment:

If the issue is intermittent, you can choose to monitor your Wi-Fi connection:


Testing for software problems on mac windows 10

When you're ready to see recommendations, continue to the summary. Wireless Diagnostics asks for optional information about your base station or other router, so that it can include that in the report it saves to your Mac.

Click the info button next to each item in the summary to see details about that item. Wi-Fi best practices are tips that apply to most Wi-Fi networks.


Back up or make note of your network or router settings before changing them based on these recommendations—in case you need to use those settings again.

Monitor your Wi-Fi connection

Your Mac can monitor your Wi-Fi connection for intermittent issues, such as dropped connections. Follow the steps to analyze your wireless environment, but choose ”Monitor my Wi-Fi connection” when prompted.

During monitoring, a window shows that monitoring is in progress. Monitoring continues as long as this window is open and you're on the same Wi-Fi network, even when your Mac is asleep.

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If Wireless Diagnostics finds an issue, it stops monitoring and shows a brief description of the issue. You can then resume monitoring or continue to the summary for details and recommendations.

Create a diagnostics report

Wireless Diagnostics automatically saves a diagnostics report before it displays its summary. You can create the same report at any time: press and hold the Option key, then choose Create Diagnostics Report from the Wi-Fi status menu . It can take your Mac several minutes to create the report.

  • macOS Sierra and later saves the report to the /var/tmp folder of your startup drive, then opens that folder for you.
    To open the folder manually, choose Go > Go to Folder from the Finder menu bar, then enter /var/tmp.
  • OS X El Capitan or earlier saves the report to your desktop.

The report is a compressed file with a name that begins “WirelessDiagnostics.” It contains many files that describe your wireless environment in detail. A network specialist can examine them for further analysis.

Use other diagnostics utilities

Wireless Diagnostics includes additional utilities for network specialists. Open them from the Window menu in the Wireless Diagnostics menu bar:

  • Info gathers key details about your current network connections.
  • Logs enables background logging for Wi-Fi and other system components. The result is saved to a .log file in the diagnostics report location on your Mac. Logging continues even when you quit the app or restart your Mac, so remember to disable logging when you're done.
  • Scan finds Wi-Fi routers in your environment and gathers key details about them.
  • Performance uses live graphs to show the performance of your Wi-Fi connection:
    • Rate shows the transmit rate over time in megabits per second.
    • Quality shows the signal-to-noise ratio over time. When the quality is too low, your device disconnects from the Wi-Fi router. Factors that affect quality include the distance between your device and the router, and objects such as walls that impede the signal from your router. Learn more.
    • Signal shows both signal (RSSI) and noise measurements over time. You want RSSI to be high and noise to be low, so the bigger the gap between RSSI and noise, the better.
  • Sniffer captures traffic on your Wi-Fi connection, which can be useful when diagnosing a reproducible issue. Select a channel and width, then click Start to begin capturing traffic on that channel. When you click Stop, a .wcap file is saved to the diagnostics report location on your Mac.

Learn more

Additional recommendations for best Wi-Fi performance:

  • Keep your router up to date. For AirPort Time Capsule, AirPort Extreme, or AirPort Express Base Station, check for the latest firmware using AirPort Utility. For non-Apple routers, check the manufacturer's website.
  • Set up your router using Apple's recommended settings, and make sure that all Wi–Fi routers on the same network use similar settings. If you're using a dual-band Wi-Fi router, make sure that both bands use the same network name.
  • Learn about potential sources of Wi-Fi and Bluetooth interference.

Learn about other ways to connect to the Internet.

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Summary: As an iMac/MacBook or Mac Mini users, the thought of issues or glitches with the macOS or hardware may be a distant imagination. Even though sporadically, problems do emerge in Mac system; those causing frustration and diminished productivity. A few such issues are accidental data loss, MacBook's battery drainage, missing backups on iMac/MBP, failing logic board and a few more.
Therefore, we share this post to help you resolve the top 10 iMac & MacBookproblems with feasible and easy to use solutions including performing data recovery when needed.

D-I-Y data recovery on iMac and MacBook systems begins with a free trial.


S.NOTABLE OF CONTENTS
1Power-Related Settings
2Data Emptied from Trash Accidentally
3MacBook Battery
4Folders/Mails Disappearing
5External Drive Not Mounted
6Time Machine Failed to Backup!
7Kernel Panics
8Mac Hard Drive Errors
9macOS Performance Issues
10Logic Board Issues

Problem 1. Power-Related Settings

Solution: Resetting SMC, NVRAM, or PRAM

SMC (System Management Controller), NVRAM (Non-volatile Random Access Memory), and PRAM (Parameter Random Access Memory) are essential components of any Mac desktop or laptop computer. They are responsible for storing and processing of important startup functions in an iMac, MacBook Air & Mac Pro. New Macs don't come with PRAM, instead, they include NVRAM which performs similar functions.

NVRAM is responsible for speaker volume, screen resolution, startup disk selection, and time zone information. Power related settings are controlled through SMC. Thus, resetting the SMC, NVRAM, or PRAM can resolve most of your startup and power related issues.

Follow these steps to reset your NVRAM.

  1. Shut down your Mac, turn it on and immediately press and hold Command (⌘), Option, P, and R
  2. If you have an older Mac, hold down the keys until the start-up sound, else press and hold down the keys for 20 seconds
  3. Release the keys
  4. Open System Preference to make sure everything is perfectly reset

Reset SMC to resolve power and battery related issues.

  1. Shutdown your Mac
  2. Press the power button and hold down 'Shift + Control + Option' keys
  3. Release all the keys to boot your Mac

Hopefully, these troubleshooting steps will resolve your problems, if not, then visit the Apple Store and get it fixed.

Problem 2. Data Emptied from Trash Accidentally

Solution: Put Back or Recover

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When you delete a file from an iMac or MacBook Pro, it automatically gets stored in Trash. You can easily restore deleted files from Trash, as all you have to do is search for the deleted file, right-click on it, and select 'Put Back'. However, the process of searching a specific file is cumbersome and this is when you should turn to a software to recover the deleted items from macOS Trash.

Furthermore, you can restore files only when they are listed in Trash, but if the Trash has been emptied, then there's no way to recover the deleted files other than using a Mac data recovery software. The software saves you a great deal of time and gives you peace of mind. One of the suggested options is Stellar Data Recovery Professional for Mac. This is a comprehensive software for all your data recovery needs. It supports data recovery from almost all external and internal devices. The software also recovers data from NTFS & Encrypted File Systems.

Problem 3. MacBook Pro/Air Battery (Charging Time, Battery Death)

Solution: Reset Power Management


One of the most common MacBook problems is the battery drainage. If your battery drains faster than usual, then reset Power Management and restart your MacBook. Also, resetting SMC might do the trick here. However, if your MacBook dies in between read/write operations then it will result in data loss.

Reset SMC to resolve power and battery related issues.

  1. Turn off your MacBook
  2. Press the power button and press hold 'Shift + Control + Option'
  3. Release all the keys to boot your MacBook
  4. Unexpected shutdown of your MacBook is one of the reasons for data loss. If you lose important files, restore them either from the backup or via a Mac data recovery software.

Problem 4. Folders/Mails Disappearing on iMac/MacBook

Solution: Restore or Rebuild Mail

Testing For Software Problems On Mac Computer


A few users have reported that after upgrading their macOS, files & several mail folders have disappeared. Or, there exist some folders but they are empty.

You may experience the same situation and the best method to cope up with it is to take regular backup of all your files and folders. You can leverage Time Machine backup, turn the iCloud on or even store your files in external hard drives and SSDs.

If your mail folders have disappeared after an update, try rebuilding and re-indexing the Apple Mail application. This will resolve the problem; however, if you have a large mailbox, then the process will take a few hours. Also, the rebuilding and re-indexing consume a lot of memory space and system resources, your iMac might lag in between the process.

For folders on the desktop, search in the Trash or look for them in 'Recent items' menu under Apple Menu. You could also explore online communities for probable solutions but sometimes these forums can be overly technical even for the best of people. So, this is when a software, like Stellar Data Recovery Professional for Mac comes to your rescue. Simply run the software, scan your Mac's storage volume, and recover all your missing files & e-mail folders. The intuitive interface of the software ensures that you have a hassle-free experience. Moreover, the software is fully compatible with the latest macOS Catalina and below OS X versions.

Problem 5. External Drive Not Mounted / Unrecognized in Finder

Solution: Mount & Recover Data from the Drive


One of the common problems of iMac and MacBook is when an external drive does not mount or is not recognized by the system upon connection.

You cannot find the attached external drive in the Finder and this troubles you, as you are unable to access data stored in it. To fix this issue, you can try several things like:

  1. Unplug the external drive and restart your Mac system. Connect the drive again
  2. Boot your iMac/MacBook in the Safe Mode to check whether unnecessary plugins are contributing to the problem or not
  3. Change the port or try a different connecting type
  4. Install available drive updates
  5. Try swapping the hard drive enclosure (though recommended in worse cases)

External drives fail when they have bad sectors or the directory structure is either severely corrupt or damaged; thus, it is important to recover your data first from the failed drive and then replace it with a new one.

Video Tutorial: Watch Stellar Data Recovery Professional for Mac surpassing all odds to recover data from an unmounted or unrecognized drive.

Problem 6. Time Machine Failed to Backup!

Solution: Verify Backups

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Time Machine is the default backup application in macOS; it comes handy while recovering the deleted files; however, the situation takes an ugly turn when files are deleted from Time Machine external hard drive or the entire Time Machine Backup gets accidentally deleted.

In another scenario, the Time Machine might fail to complete backup. If you face such an issue, try the below solutions.

  1. Make sure your MacBook, Mac Mini or iMac is up-to-date and restart the computer
  2. Check the AirPort base station; update if required and restart the base station.
  3. Check the network connection – if you use AirPort Time Capsule, a server, or a drive that is synced with the AirPort Extreme Base Station, then make sure that the Mac is also connected to the same network.
  4. Check the backup to see if it's functioning desirably.
  • Hold the Option Key and click Time Machine menu, then choose Verify Backups.
  • If the Time Machine encounters any error with the backup, it will display a message with details. Follow the onscreen instructions.

But if the Time Machine Backup gets deleted. How will you recover those deleted files then? The solution is simple, by running a Time Machine data recovery software, you can recover deleted files from the Time Machine external drive. Stellar Data Recovery Professional for Mac is an effective and efficient tool to recover missing Time Machine Backup. The software will recover your deleted partition in a few easy steps. With this tool, you add an extra layer of protection to safeguard against data loss

Problem 7. Kernel Panics on iMac & MacBook

Solution: Check Peripheral and Apps


When your Mac restarts for the umpteenth time and the screen goes black with an error message stating that you need to restart it, this is when your Mac experiences kernel panic.

Kernel panic – equivalent to the blue screen of death in Windows – occurs without any prior warning and without letting you save your work. There are several reasons that cause kernel panics in Mac, they are as follow:

  1. Your Mac doesn't have sufficient RAM or memory space
  2. Outdated firmware, plugins, drivers
  3. Incompatible peripherals
  4. Broken disk permissions, and more.

These solutions will fix kernel panic on Mac:

  1. Do a safe boot to run a clean-up process and disable software or apps causing the issue
  2. Update all your software and firmware
  3. Run First Aid and Repair disk permission through Disk Utility
  4. Upgrade your memory space and RAM
  5. Check peripherals
Computer

If nothing resolves the issue, then the only option is to erase the drive and reinstall the macOS. Before that, make sure to back up all your important files.

Problem 8. Mac Hard Drive Errors

Solution: Disk Utility Triumphs


Clicking noise of Mac hard drive, accidentally deleting a partition, corrupt directory structure, overlapped extent allocation, extents overflow file errors, booting issues, etc. are some common Mac hard drive errors, which can be easily fixed either by reformatting the storage drive but doing so removes data stored in the hard drive.

You should immediately repair the corrupt hard drive or even replace it with a working one; however, your priority should be data recovery from the hard drive. Disk recovery should be taken into consideration in such situations and this is when software like Stellar Data Recovery Premium serves the purpose. The tool not only performs file recovery on the corrupt media; it helps you analyze the start-up disk for errors and provides embedded applications to repair corruption of photos or videos.

Problem 9. macOS Performance Issues

Testing

Solution: Restore macOS


You can delete all your files and install a new version of macOS or reinstall the previous version as per your requirement. If you're selling your MacBook or disposing of your old iMac, then you need to ensure that your confidential data is not accessible to the user. Further, there are times when users have downgraded to a previous version (Catalina to High Sierra) due to some compatibility issues and experienced data loss.

By following below simple steps, you can easily restore or reinstall a fresh copy of the macOS:

  1. While holding the Command and R keys, restart the Mac
  2. Release the keys when Apple logo appears
  3. Select Disk Utility in the macOS Utility window and click Continue
  4. Select Startup Volume and click Unmount
  5. After unmounting, click Erase
  6. Exit Disk Utility
  7. Select Reinstall macOS and click Continue.

Follow the instructions on the screen to complete the reinstallation of macOS.

You can easily downgrade the existing version but before downgrading, make sure to back up all your data so that you can restore all your files. Moreover, you can reinstall macOS through macOS Utilities but it will erase your start-up disk. Read More: How to Erase macOS Mojave Star-up Disk?

Problem 10. Logic Board Issues

Solution: Run Hardware Test


You can run the Apple Hardware Test or Apple Diagnostics to determine logical board issues in your Mac and consequently troubleshoot the issue. To run Apple Diagnostics / Apple Hardware Test, follow these steps:

  1. First disconnect all externally connected devices except mouse, display, and keyboards
  2. Restart your Mac and press and hold 'D'
  3. Apple Diagnostics starts and when it is finished, all the found issues are listed

Apple Hardware Test or Apple Diagnostics don't check macOS related issues, external hardware components, and non-Apple devices.

In Conclusion

Using the procedures described in the article, you can resolve most of the common problems that you encounter with your Mac. The article also emphasizes the use of Stellar Data Recovery Professional for Mac software to recover data from an emptied trash and other scenarios such as recovering data from a formatted storage device or from an accidentally lost partition of any file system. Hence, the said application is equivalent to a Swiss-Knife for data recovery requirements on various Mac Notebooks or Desktop.

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